Welfare Benefits Specialist

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We require a dynamic, caring, forward thinking person to work in partnership within our team of highly skilled, passionate advice workers. We are looking for a highly skilled, experienced specialist, capable of supporting clients all the way up to tribunal level. Ideally you will have experience of working within the homelessness sector, with a working knowledge of Lewisham and the surrounding boroughs, but this is not essential.

You will work in an anti-discriminatory manner, ensuring that the rights, entitlements, and decisions of clients are respected always.

You will promote self-esteem, independence, and social inclusion, be able to think on your feet, work under their own initiative at times and respond to situations proactively.

Person Specification 

Qualities required –

  • Ability to demonstrate a warm, caring, person-centred and positive approach to clients.
  • Good communication skills and an ability to listen sensitively to others.
  • Ability to engage with clients, to develop and sustain warm and trusting relationships.
  • Ability to demonstrate insight and understanding into the needs and struggles of our clients.
  • Excellent written and verbal skills.
  • Ability to use IT systems to maintain meticulous records and an understanding of the importance of such records.
  • Ability to work constructively and cooperatively as part of a team, to support the running of a small office.
  • A demonstrable interest in or knowledge of homelessness and housing legislation and welfare benefits.
  • Commitment to continual improvement, including attending at least one update on their specialist area of law per year.
  • Knowledge of safeguarding frameworks.
  • Ability to work safely and responsibly without direct supervision.
  • Ability to recognise when you need support.
  • Ability to demonstrate initiative, self-motivation, and resourcefulness.
  • Ability to liaise in a professional manner with other agencies.
  • A non-judgmental, accepting approach to working with clients who at times can display challenging behaviour.
  • Willingness to act even when circumstances appear difficult.

Main Objectives

  • To deliver professional, impartial, pragmatic and outcome focused advice.
  • To make sure that every effort is made to support our clients to receive the benefits and housing to which they are entitled.

Key Responsibilities

  • Undertake comprehensive needs and risk assessment so that the client’s housing and support needs are fully identified.
  • Develop an outcome focused plan to support our clients with their benefits and housing issues.
  • Provide information, advice, and advocacy for clients.
  • Provide flexible support, including in person, on the phone and be able to support our drop-in sessions.
  • Undertake all monitoring as required.
  • Effectively manage a varied caseload.
  • Act on advice and support from more senior staff as appropriate on cases.


  • Work within strategic and legislative frameworks.
  • Ensure all work meets both external and internal quality, contractual, performance and professional targets and standards, especially AQS requirements.
  • Ensure client details are entered onto a case management system accurately and punctually.
  • Identify cases requiring further help (specialist advice, alternative support) and refer as appropriate.
  • Works in accordance with the service operating framework.
  • Develop, maintain, and coordinate effective working relationships with external agencies.
  • Maintain and develop advice/support knowledge and expertise.
  • Perform other tasks as delegated by the Team Leader.


You will adhere to Bench Outreach policies related to equality, difference and diversity and will be expected to play a key role in its successful implementation.

This job description cannot cover every issue or task that may arise within the post at various times and the post-holder will be expected to carry out other duties from time to time which are broadly consistent with those in this document. This job description does not form part of the contract of employment.

How to apply-

Send your CV and a supporting statement no more than two sides of A4 to admin@benchoutreach.com by 5pm on Wednesday 19 May, 2021.